We receive orders over the phone and also by e-mail. You can order by calling: 42 227 93 21 (ext. 21) or sending an e-mail to: firstname.lastname@example.org(We work from Mon to Fri: 8-16 and on Sat: 8-14). Please remember to type in the catalogue number, color and the size of ordered product.
After finishing the ordering process there will be send e-mails confirming all changes of order status to You. When package is collected by DPD courier, he also sends a text message with package information and waybill number. During ordering process please type in e-mail address and phone number carefully. In case of any problems with ordering You can contact us by calling: 42 227 93 21 (ext. 21) or send e-mail to: email@example.com(We work from Mon to Fri: 8-16 and on Sat: 8-14).
Yes. You can place an order without an account and logging in. After choosing several products to the basket and moving to the Shipment Data section, choose "ORDER WITHOUT SIGNING-UP" option. Although we encourage You to sign-up for account which will give You full access to discounts and sales.
After creating an account You have access to all discounts, sales and discount thresholds, which are adding up only with orders registered on client account. Signing up allows also to keep in history all data necessary to make the payment and send a package. We encourage You also to subscribe to our newsletter to receive newest information about discounts, sales and recent products to Your e-mail.
Yes. To change an order that has been made (delete one of ordered products or change payment method) You have to contact with Customer Service Dept by phone: 42 227 93 21 (ext. 21) or by e-mail: firstname.lastname@example.org (We work from Mon to Fri: 8-16 and on Sat: 8-14). It is not possible to change the order that has been sent.
Yes. To cancel the order that has been placed You have to log in to Your account on SakoLife.pl website and in bookmark "my orders"click option "cancel the order". You can cancel the order also by contacting with Customer Service Dept by phone: 42 227 93 21 (ext. 21) or by e-mail: email@example.com (We work from Mon to Fri: 8-16 and on Sat: 8-14). It is not possible to cancel the order that has been sent.
Yes. After placing an order in our online shop You can collect the product in person from our company headquarters (only prepayment, You cannot Pay on place). To do that select personal collection option while purchasing and make the payment. You will be informed by e-mail when You will be able to pick up the package. More information in Contact Section. Please give us your login and order number, it will be helpful to identify the Client.
Potential time of delivering purchased product has been given on page: Delivery costs . With Cash On Delivery option selected the delivery will be the quickest, if the order has been placed in the beginning or in the middle of the week, estimated time is 48h. If the prepaid option is selected, we send the package after registering the payment on the account so the realization may last 1 to 4 working days.
Yes we have stationary stores, however these stores are for wholesalers only. Addresses: C.H. Ptak Hall B Box 135, Rzgów 95-030, Rzemieślnicza street 35 and C.H European Box 13 A Wólka Kosowska 05-552, Marii Świątkiewicz street 51. More information for wholesalers in section Wholesale purchase.
Yes. The actual discounts and sales are in section Discounts . The threshold discounts are also functioning in the shop. These discounts are counted automatically by the system. To follow actual discounts, new stuff and special offers we recommend You to sign up to our newsletter (at the bottom of the page).
SakoLife.pl shop have no influence on package delivery time. Courier before delivering should contact with Client to set up suitable receiving time. As a company we don't have direct contact with each couriers, which are supporting different regions. To avoid the problems with delivery to house we recommend to use "PaczkomatyInPost" delivery option.
Visit page:Delivery Status. You will find there simple shipping package tracker. You only need to type in waybill number and system will show the status of the package. If the error: "Incorrect waybill number" appears, it means that waybill number has been typed incorrectly or the courier hasn't register the package yet (hasn't get the package from the depot).
If the package didn't arrived in 3-7 working days time since placing order, please contact with Customer Service Dept by calling: 42 227 93 21 (ext. 21) or sending an e-mail to: firstname.lastname@example.org (We work from Mon to Fri: 8-16 and on Sat: 8-14). By giving us Your login and order number we will be able to check what is happening with the package.
Please contact with us quickly by calling: 42 227 93 21 (ext. 21) or sending an e-mail to: email@example.com (We work from Mon to Fri: 8-16 and on Sat: 8-14). If the mistake is our fault we will exchange the product for the right one and return the costs of shipping. You have to send back the purchased product without Cash On Delivery option with filled up Complaint Form.
The complaint regulations of purchased product are on: Order cancellation.
Please contact with us quickly by calling: 42 227 93 21 (ext. 21) or sending an e-mail to: firstname.lastname@example.org (We work from Mon to Fri: 8-16 and on Sat: 8-14). In that case we will exchange the product for flawless one and return costs of shipping. The purchased product complaint regulations are on page: Order cancellation.
Our clothes and collections are made especially for us by producers and official distributors of brands that we are only representative. More information is on page: Shop Information. Note: Our clothes are not made in China!
There is no possibility to try on the product before purchasing it. On the other side You have the right to return every ordered product in our shop in 14 days time. More in section Order cancellation. To select the perfect size we suggest to measure Your own clothes, which are the perfect fit for You. More information in section How to choose the size
This is because the sizes in the tables are measured flat (without stretching). Every producer has his own sizes standards, that's why it is important to look at the sizes table in the product description. The guides how to measure clothes and how to choose the size is in section: How to choose a size
Our clothes in most cases is universal size. What does it mean? The clothes are made in size that is equal to M - L size. Clothes materials have usually addition of elasten which make them fit also XL size. Attention: in every product description are sizes measured flat without streching. More information in section: How to choose a size.
We give Vat invoices on request. To receive Vat invoice You have to fill additional fields while You're placing an order or You can send us needed data by e-mail:
- company name (Your name)
We don't give Vat invoices for products that are different than in placed order and on different Customer data because the invoices are generated automatically and cannot be edited.
If You haven't found an answer in the topics above, please send Your question to email@example.com